Disputes
Sometimes issues arise. FlexDuty provides a fair dispute resolution process.Before Filing
Try to resolve directly:- Communicate clearly in project chat
- Specify what’s wrong
- Give expert chance to fix
- Involve platform ops for mediation
Filing a Dispute
If direct resolution fails:- Go to your project
- Click Report Issue
- Select dispute type
- Provide evidence
- Submit
Dispute Types
| Type | Description |
|---|---|
| Quality | Work doesn’t meet requirements |
| Timeline | Missed deadlines |
| Communication | Expert unresponsive |
| Scope | Work differs from agreement |
Resolution Process
- Platform ops reviews claim
- Both parties provide evidence
- Investigation (5-10 days)
- Decision made
- Remedy implemented
Possible Outcomes
- Full refund
- Partial refund
- Expert correction
- Mediated agreement
- Project restructuring
Your Responsibilities
Provide clear feedback before disputing
Document issues thoroughly
Respond promptly to platform requests
Be open to reasonable compromise
Prevention
Best way to avoid disputes:- Clear scope upfront
- Regular communication
- Prompt feedback
- Address issues early