Frequently Asked Questions
Account & Profile
How do I reset my password?
How do I reset my password?
- Go to the login page
- Click “Forgot Password”
- Enter your email
- Check your inbox for reset link
- Create new password
Can I change my email address?
Can I change my email address?
Yes. Go to Settings > Account > Email. You’ll need to verify the new email.
How do I delete my account?
How do I delete my account?
Contact support@flexduty.com. Note that active projects must be completed first.
Can I have multiple accounts?
Can I have multiple accounts?
No. One account per person. Multiple accounts may result in termination.
For Experts
How do I get more project matches?
How do I get more project matches?
- Complete your profile to 100%
- Keep your availability status updated
- Apply quickly to new projects
- Maintain high ratings
- Build expertise in in-demand areas
When do I get paid?
When do I get paid?
After milestone approval and payment release by client. Payouts typically take 2-7 business days depending on your country.
Can I work for multiple platforms?
Can I work for multiple platforms?
Yes, unless you’ve signed an exclusive agreement. Most experts are non-exclusive.
What if a client doesn't pay?
What if a client doesn't pay?
Escrow protects you. If work is approved but not paid, contact platform ops.
How do I withdraw an application?
How do I withdraw an application?
Go to My Applications, find the application, click Withdraw. Avoid withdrawing after interview.
For Clients
How long until I get expert applications?
How long until I get expert applications?
Most projects receive applications within 24-48 hours. Complex projects may take longer.
Can I request a specific expert?
Can I request a specific expert?
If you’ve worked with someone before, contact platform ops. Otherwise, experts apply to your project.
What if I'm not satisfied with the work?
What if I'm not satisfied with the work?
Provide specific feedback through the platform. Request revisions or escalate to platform ops.
How do milestone payments work?
How do milestone payments work?
Funds are held in escrow. Release payment when you approve each milestone.
Can I cancel a project?
Can I cancel a project?
Yes, but completed work must still be paid. Contact platform ops to discuss.
Payments
What payment methods are accepted?
What payment methods are accepted?
Credit cards, debit cards, and ACH bank transfers via Stripe.
Are there any hidden fees?
Are there any hidden fees?
Can I get a refund?
Can I get a refund?
Refunds are handled case-by-case through the dispute process.
Which currencies are supported?
Which currencies are supported?
USD is primary. Stripe converts to your local currency for payouts.
Technical
Which browsers are supported?
Which browsers are supported?
Chrome (recommended), Firefox, Safari, and Edge (Chromium).
Is there a mobile app?
Is there a mobile app?
Not currently. The website is mobile-responsive.
How secure is my data?
How secure is my data?
We use bank-level encryption, SOC 2 compliant infrastructure, and strict access controls.
Still Have Questions?
Contact Support
Can’t find your answer? Reach out to our team.