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Troubleshooting & Bugs

Before contacting support, try these quick fixes for common issues.

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Quick Fixes

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Use a Supported Browser

FlexDuty works best on:
  • Google Chrome (recommended)
  • Firefox (latest)
  • Safari (latest)
  • Microsoft Edge (Chromium-based)

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Clear Cache & Cookies

If pages aren’t loading properly:
  1. Open browser settings
  2. Clear cache and cookies
  3. Reload the page

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Try Incognito Mode

Browser extensions can cause issues:
  1. Open an incognito/private window
  2. Navigate to FlexDuty
  3. If it works, disable extensions one by one

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Allow Pop-ups

Some features require pop-ups:
  1. Check for blocked pop-up notification
  2. Allow pop-ups for flexduty.com
  3. Try the action again

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Grant Camera/Mic Access

For video calls:
  1. Check browser permissions
  2. Allow camera and microphone
  3. Reload the page

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Common Issues

  • Check you’re using the correct email
  • Try “Forgot Password”
  • Clear cookies and try again
  • Check if account is verified
  • Check internet connection
  • Clear browser cache
  • Try a different browser
  • Disable VPN/proxy
  • Check file size (max 100MB)
  • Verify file format is supported
  • Try a smaller file
  • Use a different browser
  • Refresh the page
  • Check you’re on the correct project
  • Ensure JavaScript is enabled
  • Try a different browser
  • Clear cookies
  • Disable ad blockers
  • Try Chrome browser
  • Check Stripe status page

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How to Report a Bug

When reporting, include:

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Required Information

URL: [Page where bug occurred]
Account Email: [Your FlexDuty email]
Browser: [Browser name and version]
Device: [Desktop/Mobile, OS]

Steps to Reproduce:
1. [First step]
2. [Second step]
3. [What happened vs what you expected]

Screenshots/Screen Recording: [Attach if possible]

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Bug Report Template

Copy and use this template: 
## Bug Report

**URL:** 
**Email:** 
**Browser/Device:** 
**Date/Time:** 

**Steps to Reproduce:**
1. 
2. 
3. 

**Expected Behavior:**

**Actual Behavior:**

**Screenshots:**
[Attach images]

**Additional Info:**

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Submit Bug Report

Email your bug report to: bugs@flexduty.com Or use in-app reporting:
  1. Click Settings > Help > Report Bug
  2. Fill out the form
  3. Attach screenshots
  4. Submit

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Platform Status

Check if there’s a known outage:

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Mobile Issues

Mobile-specific troubleshooting:
  • Use desktop mode for full functionality
  • Some features work better on desktop
  • Ensure mobile browser is updated
  • Clear mobile browser data

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Security Concerns

Found a security vulnerability?