Trust & Safety
Your security and peace of mind are our top priorities
Expert Verification
All experts on FlexDuty undergo a rigorous verification process before they can accept projects.
Identity verification and background checks
Credential and certification validation
Professional reference checks
Portfolio and work sample review
Secure Payments
Your payments are protected with bank-level security and escrow services.
Payments processed through Stripe with PCI-DSS compliance
Funds held in escrow until project completion
Refund protection for eligible disputes
Transparent fee structure with no hidden charges
Data Privacy
We protect your personal information with industry-leading security measures.
End-to-end encryption for messages and files
GDPR and CCPA compliant data handling
Regular security audits and penetration testing
You control your data and can delete it anytime
Report Issues
If you encounter any problems or suspicious activity, we're here to help.
Our Trust & Safety team investigates all reports within 24 hours. You can report:
- • Fraudulent behavior or scams
- • Harassment or inappropriate communication
- • Low-quality or incomplete work
- • Payment or billing issues
- • Violations of Terms of Service
Community Guidelines
FlexDuty is built on trust, respect, and professionalism. We expect all users to:
Be Honest
Provide accurate information and deliver what you promise
Be Respectful
Treat everyone with courtesy and professionalism
Be Responsive
Communicate clearly and respond in a timely manner
Be Professional
Maintain high standards of work and conduct