Privacy Policy

Introduction

FlexDuty, Inc. ("FlexDuty," "we," "us," or "our") is committed to protecting the personal information of our users. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using www.flexduty.com, the FlexDuty mobile app, or any related sites, applications, and services operated by FlexDuty (collectively, the "Platform"), you acknowledge that you have read and understood this Policy.

This Policy may change from time to time. We will post any changes on this page and, where appropriate, notify you by email or through the Platform. Changes are effective as of the stated "Last Updated" date. We recommend checking this Policy periodically for updates.

For questions about this Policy, contact us at: privacy@flexduty.com

Table of Contents

1. The Short Version

2. Information We Collect

3. Our Legal Basis for Using Your Personal Information

4. How We Use the Information Collected

5. How Long We Keep Personal Information

6. Children's Privacy

7. Sharing Personal Information with Third Parties

8. Where We Process Your Personal Information

9. Cookies and Similar Technologies

10. Do Not Track

11. External Links

12. Security

13. Your Privacy Rights

14. Specific Provisions for EU, EEA, and UK Users

15. Specific Provisions for US Residents

16. Contact Us

1. The Short Version

Information We Collect – You provide us with information when you register, use the Platform, complete forms, or communicate with us. We also automatically collect information about your device, browsing activity, and platform usage. Additionally, we receive information from third-party services and payment processors.

Our Legal Basis – Where applicable, all processing of your personal information is justified by lawful grounds such as your consent, contract performance, legal compliance, or our legitimate business interests.

How We Use Information – We use your information to provide and improve our services, facilitate connections between Buyers and Experts, process payments, ensure platform security, prevent fraud, communicate with you, and comply with legal obligations.

How Long We Keep Information – We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Children – Our Platform is not intended for users under 18. We do not knowingly collect information from children under 13.

Sharing with Third Parties – We share information with other users (as necessary for transactions), service providers, payment processors, and as required by law or to protect our rights and safety.

International Transfers – Your information may be processed in the United States and other jurisdictions where our service providers operate.

Cookies – We use cookies and similar technologies to improve your experience, analyze performance, and provide personalized content.

Your Rights – Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. Contact us to exercise these rights.

EU/EEA/UK Users – You have additional rights under GDPR, including data portability and the right to object to certain processing.

US Residents – Depending on your state, you may have specific privacy rights under state law, including the right to opt out of the sale of personal information.

The above highlights key points. We encourage you to read the complete Policy below for detailed information.

2. Information We Collect

2.1 Information You Provide Directly

When you register, use the Platform, or communicate with us, we collect information you provide, including:

Account Information:

• Email address

• Name and username

• Password and login credentials

• Phone number

• Profile information (bio, expertise, experience, skills, certifications)

• Profile picture

• Professional background and education

Business Information (for Experts):

• Business name and registration details

• Tax information (W-9, W-8BEN, or equivalent forms)

• Professional licenses and certifications

• Stripe Connect account information

• Bank account details (for payouts)

• Professional liability insurance information

Transaction Information:

• Payment method details (credit/debit card information)

• Billing address

• Transaction history

• Project details and deliverables

• Time tracking records

• Invoices and receipts

Communication Content:

• Messages exchanged through the Platform

• Customer support tickets and inquiries

• Feedback, reviews, and ratings

• Survey responses

• Project scoping conversations with our AI assistant

Identity Verification Information:

• Government-issued ID (passport, driver's license)

• Proof of address

• Business registration documents

• Biometric data derived from verification documents (where permitted by law)

Voluntary Information:

• Information you choose to include in your profile

• Portfolio samples and work examples

• Answers to skills assessments

• Rate calculator submissions

• Blog comments and forum posts

2.2 Information We Collect Automatically

When you use the Platform, we automatically collect:

Device and Usage Information:

• IP address

• Device type, model, and operating system

• Browser type and version

• Unique device identifiers

• Mobile network information

• Time zone and language settings

Platform Activity:

• Pages viewed and features used

• Search queries

• Clicks, scrolls, and navigation patterns

• Session duration and frequency

• Time and date of access

• Referral source and exit pages

• Projects browsed and experts viewed

Location Information:

• Geographic location based on IP address

• Precise location (with your permission on mobile devices)

• Location entered in your profile

Performance and Analytics:

• Platform performance metrics

• Error logs and crash reports

• Feature usage statistics

2.3 Information from Third Parties

We receive information from:

Payment Processors (Stripe):

• Payment verification status

• Transaction confirmations

• Fraud detection signals

• Payout processing status

Identity Verification Services:

• Verification results

• Risk assessment data

• Compliance screening information

Social Media Platforms:

• Profile information if you connect your account (Google, LinkedIn, Facebook)

• Name, email, profile picture

• Public profile information you've chosen to share

Third-Party Integrations:

• Information from tools or services you integrate with FlexDuty

• Collaboration tool data

• Project management system information

Analytics and Marketing Partners:

• Demographic information

• Interest and behavior data

• Campaign performance metrics

Referrals:

• Information about you if another user invites you to the Platform

• Contact information shared through referral programs

Fraud Prevention Services:

• Security threat intelligence

• Risk assessment data

• Fraud detection indicators

3. Our Legal Basis for Using Your Personal Information

Where applicable under data protection laws (such as GDPR), we process your personal information based on the following legal grounds:

Consent: You have given us explicit permission to process your information for specific purposes (e.g., marketing communications, location tracking).

Contract Performance: Processing is necessary to provide services you've requested or to fulfill our contractual obligations to you (e.g., facilitating projects, processing payments).

Legal Obligation: We must process your information to comply with legal or regulatory requirements (e.g., tax reporting, anti-money laundering checks, identity verification).

Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights and interests do not override these interests. Examples include:

• Improving and developing our Platform

• Preventing fraud and ensuring security

• Analyzing Platform performance

• Marketing our services

• Maintaining business records

Vital Interests: Processing is necessary to protect someone's life or physical safety.

We will inform you of the specific legal basis we rely on when collecting your information, where required by law.

4. How We Use the Information Collected

We use your personal information for the following purposes:

4.1 Providing Platform Services

• Creating and managing your account

• Verifying your identity

• Facilitating connections between Buyers and Experts

• Processing AI-powered project scoping

• Enabling real-time chat and file sharing

• Tracking project time and progress

• Processing payments and managing escrow

• Delivering notifications about your projects and account

• Providing customer support

• Enabling reviews and ratings

4.2 Improving Our Services

• Analyzing Platform usage and performance

• Conducting research and development

• Testing new features and improvements

• Personalizing your experience

• Generating anonymized analytics and insights

• Improving our AI matching algorithms

• Optimizing search and recommendation systems

4.3 Security and Fraud Prevention

• Detecting and preventing fraud, abuse, and illegal activity

• Monitoring for suspicious transactions

• Verifying user identities

• Enforcing our Terms of Service

• Protecting the rights and safety of users

• Investigating security incidents

• Maintaining platform integrity

• Preventing unauthorized access

4.4 Communications

• Sending transactional emails (order confirmations, payment receipts)

• Providing project updates and notifications

• Responding to your inquiries and support requests

• Sending service announcements and security alerts

• Requesting feedback and reviews

• Sending marketing communications (with your consent or as permitted by law)

• Conducting surveys

4.5 Marketing and Advertising

• Promoting FlexDuty services and features

• Displaying personalized content and recommendations

• Running referral programs and promotions

• Showing targeted advertisements

• Measuring advertising effectiveness

• Analyzing marketing campaign performance

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or by contacting us at optout@flexduty.com.

4.6 Legal and Compliance

• Complying with legal obligations and regulations

• Responding to legal requests and court orders

• Enforcing our Terms of Service and policies

• Protecting our legal rights and interests

• Maintaining records for tax and accounting purposes

• Conducting audits and compliance reviews

4.7 Business Operations

• Managing our business relationships

• Conducting financial analysis and reporting

• Planning and forecasting

• Mergers, acquisitions, or sales of assets

• Internal training and quality assurance

5. How Long We Keep Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Active Accounts: We retain your information while your account is active and you use our services.

Closed Accounts: After you close your account, we retain certain information:

• For up to 7 years for accounting, tax, and legal compliance

• For fraud prevention and security purposes

• To resolve disputes and enforce agreements

• As required by applicable laws and regulations

Transaction Records: We retain transaction and payment information for at least 7 years to comply with financial regulations and tax laws.

Communications: We retain customer support communications and messages for 3 years or as required to resolve disputes.

Marketing Data: We retain marketing-related data until you opt out or for 2 years after your last interaction with us.

Aggregated/Anonymized Data: We may retain anonymized or aggregated data indefinitely for analytics and research purposes.

Legal Holds: In cases of legal disputes or investigations, we may retain information longer as required.

You can request deletion of your information at any time, subject to legal and contractual obligations. See Section 13 for details on exercising your rights.

6. Children's Privacy

FlexDuty is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 13.

If you are under 18 and at least 13 years old, you may only use the Platform through an account owned by a parent or legal guardian with their appropriate permission and supervision.

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us at privacy@flexduty.com.

Parents and guardians should monitor their children's online activities and help enforce this Policy.

7. Sharing Personal Information with Third Parties

We share your personal information with third parties in the following circumstances:

7.1 With Other Platform Users

Public Profile Information:

• Username, profile picture, location (country/city)

• Expertise, skills, and professional background

• Portfolio samples and work examples

• Ratings, reviews, and feedback

• Gig/service offerings (for Experts)

• Public project history

During Transactions:

• Project-related information shared between Buyer and Expert

• Communications within the Platform

• Deliverables and project files

• Time tracking information

• Payment-related information (amounts, not payment methods)

Important: When you share information with other users, they become separate controllers of that data. While our Terms of Service require confidentiality, we cannot control how other users use information you share with them.

7.2 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf:

Infrastructure and Hosting:

• Cloud hosting providers (AWS, Google Cloud)

• Content delivery networks

• Database management services

Payment Processing:

• Stripe (payment processing and Connect services)

• Fraud detection and prevention services

• Tax reporting services

Communication Services:

• Email service providers (Resend)

• SMS and notification services

• Customer support platforms

• Chat and messaging infrastructure

Analytics and Marketing:

• Analytics providers (Google Analytics, Mixpanel)

• Marketing automation platforms

• Advertising networks

• A/B testing services

Security and Compliance:

• Identity verification services

• Fraud prevention services

• Cybersecurity vendors

• Compliance monitoring tools

Professional Services:

• Legal advisors

• Accountants and auditors

• Business consultants

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

7.3 Legal and Safety Reasons

We may disclose your information when required or permitted by law:

• To comply with legal obligations, court orders, or subpoenas

• To respond to lawful requests from public authorities

• To enforce our Terms of Service and policies

• To protect our rights, property, and safety

• To protect the rights and safety of our users and the public

• To detect, prevent, or investigate fraud, security issues, or illegal activities

• In connection with legal proceedings or investigations

7.4 Business Transfers

If FlexDuty is involved in a merger, acquisition, sale of assets, bankruptcy, or similar transaction:

• Your information may be transferred to the successor entity

• We will notify you before your information is transferred and becomes subject to a different privacy policy

• The acquiring entity will be required to honor the commitments in this Policy

7.5 With Your Consent

We may share your information for purposes not described in this Policy with your explicit consent.

7.6 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for:

• Industry research and analysis

• Marketing and promotional purposes

• Platform improvement and development

• Public reporting and benchmarking

8. Where We Process Your Personal Information

FlexDuty operates globally, and your personal information may be processed in countries where we or our service providers maintain facilities, including:

United States: Our primary servers and operations are based in the United States.

European Union: We use service providers with data centers in the EU.

Other Jurisdictions: Our service providers may process data in other countries as necessary to provide our services.

These countries may have data protection laws that differ from those in your jurisdiction.

Data Transfer Safeguards:

For transfers from the European Economic Area (EEA), UK, or Switzerland:

• We implement EU Standard Contractual Clauses

• We ensure service providers meet adequate data protection standards

• We comply with applicable data transfer mechanisms under GDPR

For transfers from other jurisdictions:

• We implement appropriate safeguards required by local laws

• We ensure contractual protections with data processors

We take all reasonable steps to ensure your information is treated securely and in accordance with this Policy.

9. Cookies and Similar Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our Platform. We also use similar technologies such as web beacons, pixels, tags, and local storage.

9.2 Types of Cookies We Use

Essential Cookies:

• Required for the Platform to function properly

• Enable core features like account access and security

• Remember your authentication status

• Cannot be disabled without impacting Platform functionality

Analytics Cookies:

• Help us understand how users interact with the Platform

• Provide insights on Platform performance

• Show us which features are most popular

• Used with services like Google Analytics

Functional Cookies:

• Remember your preferences and settings

• Personalize your experience

• Enable features you've requested

• Store your language and region preferences

Marketing Cookies:

• Display relevant advertisements

• Measure advertising campaign effectiveness

• Personalize marketing content

• Track conversions and user acquisition

Third-Party Cookies:

• Set by our partners and service providers

• Include social media plugins, analytics, and advertising networks

• Subject to the privacy policies of those third parties

9.3 Managing Cookies

Browser Settings:

You can control cookies through your browser settings:

• Block all cookies

• Delete existing cookies

• Allow cookies only from specific sites

• Receive notifications when cookies are set

Note: Disabling essential cookies may prevent you from using certain Platform features.

Opt-Out Tools:

• Google Analytics: https://tools.google.com/dlpage/gaoptout

• Network Advertising Initiative: http://www.networkadvertising.org/choices/

• Digital Advertising Alliance: http://www.aboutads.info/choices/

Mobile Devices:

• iOS: Settings > Privacy > Advertising > Limit Ad Tracking

• Android: Settings > Google > Ads > Opt out of Ads Personalization

9.4 Other Tracking Technologies

Web Beacons: Small graphic images used to track page views and email opens.

Pixels: Code snippets that collect information about your interactions.

Local Storage: Data stored in your browser for faster performance and offline functionality.

Session Recording: We may use session recording tools to understand user behavior and improve our Platform.

For more detailed information, please see our Cookie Policy at [link to be added].

10. Do Not Track

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked.

Currently, there is no industry standard for responding to DNT signals. Our Platform does not respond to DNT signals at this time.

You can manage tracking through cookie settings and opt-out tools described in Section 9.

11. External Links

Our Platform contains links to third-party websites, services, and integrations not operated by FlexDuty:

We Are Not Responsible For:

• Content on third-party sites

• Privacy practices of external sites

• Data collection by third parties

• Third-party terms and policies

Social Media:

If you post content to social media from our Platform or interact with our social media pages, that content is subject to the social network's privacy policy and terms, not this Policy.

Integrated Services:

If you connect third-party services to your FlexDuty account, your use of those services is governed by their own terms and privacy policies.

We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.

12. Security

12.1 Our Security Measures

We implement industry-standard technical and organizational measures to protect your personal information:

Technical Safeguards:

• Encryption of data in transit (TLS/SSL)

• Encryption of sensitive data at rest

• Secure authentication mechanisms

• Regular security assessments and penetration testing

• Intrusion detection and prevention systems

• Secure software development practices

• Regular security updates and patches

Organizational Safeguards:

• Access controls and authentication requirements

• Employee training on data protection

• Confidentiality agreements with staff and contractors

• Incident response and breach notification procedures

• Regular security audits and compliance reviews

Payment Security:

• PCI DSS compliant payment processing (via Stripe)

• Tokenization of payment information

• No storage of full credit card numbers

• Secure payment gateways

• Fraud monitoring and detection

Account Security:

• Strong password requirements

• Two-factor authentication options

• Account activity monitoring

• Suspicious activity alerts

12.2 Your Responsibilities

You play a critical role in protecting your information:

• Keep your password confidential and secure

• Do not share your account credentials

• Log out after using shared or public devices

• Enable two-factor authentication

• Report suspicious activity immediately

• Keep your contact information current

• Review your account activity regularly

12.3 Security Limitations

Despite our efforts, no system is completely secure:

• Internet transmission is never 100% secure

• We cannot guarantee absolute security

• You use the Platform at your own risk

• Unauthorized access or disclosure may occur despite our safeguards

If you become aware of any security vulnerability or incident, please contact us immediately at security@flexduty.com.

12.4 Data Breach Notification

In the event of a data breach that may compromise your personal information:

• We will investigate promptly

• We will notify affected users without undue delay

• We will comply with applicable breach notification laws

• We will take steps to mitigate harm and prevent recurrence

13. Your Privacy Rights

13.1 Accessing Your Information

You have the right to access personal information we hold about you.

How to Access:

• Log into your account and view your profile settings

• Contact us at privacy@flexduty.com

• Submit a data access request through our support portal

We will provide your information in a commonly used format within 30 days of your request.

13.2 Correcting Your Information

You have the right to correct inaccurate or incomplete information.

How to Correct:

• Update your profile directly through account settings

• Contact us to request corrections

• Provide documentation supporting the correction

We will update your information within a reasonable timeframe.

13.3 Deleting Your Information

You have the right to request deletion of your personal information in certain circumstances.

How to Delete:

• Contact us at privacy@flexduty.com

• Submit a deletion request through our support portal

• Specify which information you want deleted

Limitations on Deletion:

We may retain information:

• Required for legal compliance

• Necessary to complete transactions

• For fraud prevention and security

• To resolve disputes and enforce agreements

• In backup systems for a limited time

When you delete your account:

• Your profile will be removed from public view

• Your username may remain visible on past projects (anonymized)

• We may retain certain information as described above

13.4 Restricting Processing

You may request that we restrict how we use your information in certain circumstances.

13.5 Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service.

How to Request:

• Contact us at privacy@flexduty.com

• Specify the information you want to export

We will provide your data in JSON or CSV format.

13.6 Objecting to Processing

You may object to certain types of processing, including:

• Direct marketing (you can opt out at any time)

• Processing based on legitimate interests

• Automated decision-making and profiling

13.7 Withdrawing Consent

If we process your information based on consent, you can withdraw that consent at any time:

• Update your preferences in account settings

• Click unsubscribe in marketing emails

• Contact us at privacy@flexduty.com

Withdrawing consent does not affect the lawfulness of processing before withdrawal.

13.8 How to Exercise Your Rights

To exercise any of these rights:

1. Submit a Request:

- Email: privacy@flexduty.com

- Support portal: [link]

- Include: Your name, email, and specific request

2. Verify Your Identity:

- We may request additional information to confirm your identity

- This protects your information from unauthorized access

3. Response Time:

- We will respond within 30 days (45 days if complex)

- We will notify you if we need additional time

4. No Fee:

- We do not charge fees for most requests

- Excessive or repetitive requests may incur a reasonable fee

14. Specific Provisions for EU, EEA, and UK Users

If you are located in the European Union, European Economic Area, or United Kingdom, additional rights and protections apply under the General Data Protection Regulation (GDPR) and UK GDPR.

14.1 Data Controller

The data controller for your personal information is:

FlexDuty, Inc.

[Address to be provided]

Email: privacy@flexduty.com

14.2 Legal Basis for Processing

We process your personal information based on the legal grounds described in Section 3.

14.3 Your GDPR Rights

In addition to the rights described in Section 13, you have:

Right to Object:

• Object to processing based on legitimate interests

• Object to direct marketing at any time

• Object to automated decision-making and profiling

Right to Lodge a Complaint:

• You may complain to your local data protection authority

• Contact details: [Your local DPA website]

Right to Data Portability:

• Receive your data in a portable format

• Transmit your data to another controller

Right Not to Be Subject to Automated Decisions:

• Request human review of automated decisions that significantly affect you

14.4 International Data Transfers

When we transfer your data outside the EEA or UK:

• We use EU Standard Contractual Clauses

• We implement appropriate safeguards

• We comply with GDPR data transfer requirements

14.5 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: dpo@flexduty.com

Address: [Address to be provided]

14.6 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

15. Specific Provisions for US Residents

If you are a resident of certain US states, you may have additional privacy rights under state law.

15.1 Categories of Personal Information Collected

In the last 12 months, we have collected the following categories of personal information:

A. Identifiers:

• Real name, alias, postal address, email address, account name, social security number, driver's license number, passport number, or similar identifiers

B. Personal Information (Cal. Civ. Code § 1798.80(e)):

• Name, signature, social security number, physical characteristics, address, telephone number, passport number, driver's license, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information

C. Protected Classifications:

• Age, gender, national origin (if voluntarily provided)

D. Commercial Information:

• Records of services purchased, obtained, or considered, purchasing history

E. Biometric Information:

• Facial imagery (for identity verification purposes only)

F. Internet or Network Activity:

• Browsing history, search history, interaction with our Platform

G. Geolocation Data:

• Physical location

H. Sensory Information:

• Audio (if provided as part of services)

I. Professional or Employment Information:

• Current or past job history, professional credentials

J. Education Information:

• Educational background and credentials

K. Inferences:

• Profiles reflecting preferences, characteristics, behavior, and attitudes

15.2 Sources of Personal Information

We collect this information from:

• Directly from you

• Automatically when you use the Platform

• From third parties (payment processors, verification services, analytics providers)

15.3 Business Purposes for Collection

We use personal information for the purposes described in Section 4.

15.4 Disclosure of Personal Information

We may disclose the categories of personal information listed above to:

• Service providers

• Payment processors

• Analytics partners

• Advertising networks

• Government agencies (as required by law)

15.5 Sale or Sharing of Personal Information

Selling Personal Information:

We do not sell your personal information for monetary consideration.

Sharing for Targeted Advertising:

We may share personal information with advertising partners to provide targeted advertisements. This may constitute "sharing" under certain state laws.

Right to Opt Out:

You have the right to opt out of the sale or sharing of your personal information. Visit our "Do Not Sell or Share My Personal Information" page or contact us at privacy@flexduty.com.

15.6 California Residents' Rights (CCPA/CPRA)

If you are a California resident, you have:

Right to Know:

• Categories of personal information collected

• Sources of information

• Business purposes for collection

• Categories of third parties with whom we share information

• Specific pieces of information we hold about you

Right to Delete:

• Request deletion of your personal information (subject to exceptions)

Right to Correct:

• Request correction of inaccurate information

Right to Opt Out:

• Opt out of sale or sharing of personal information

• Opt out of targeted advertising

Right to Limit Use of Sensitive Personal Information:

• Limit use of sensitive personal information to necessary purposes

Right to Non-Discrimination:

• We will not discriminate against you for exercising your rights

Authorized Agents:

You may designate an authorized agent to make requests on your behalf. The agent must:

• Be registered with the California Secretary of State

• Provide proof of authorization

• Verify your identity directly with us

15.7 Virginia Residents' Rights (VCDPA)

Virginia residents have rights to:

• Confirm whether we process personal data about you

• Access your personal data

• Correct inaccuracies

• Delete personal data

• Obtain a copy of personal data

• Opt out of targeted advertising

• Opt out of the sale of personal data

• Opt out of profiling in furtherance of automated decisions

15.8 Colorado, Connecticut, and Utah Residents

Residents of these states have similar rights as described above for California and Virginia, with some variations based on specific state laws.

15.9 How to Exercise Your US Privacy Rights

To exercise any of the rights described above:

Contact Us:

• Email: privacy@flexduty.com

• Phone: [To be provided]

• Web form: [Link to be provided]

Verification:

We will verify your identity using information associated with your account. We may request additional information for security purposes.

Response Time:

We will respond to your request within 45 days (may extend to 90 days if complex).

Appeal:

If we deny your request, you may appeal by contacting us at privacy@flexduty.com.

16. Contact Us

16.1 General Privacy Inquiries

For questions about this Privacy Policy or our privacy practices:

Email: privacy@flexduty.com

Support Portal: [Link to be provided]

Mail: FlexDuty, Inc., Attn: Privacy Department, [Address to be provided]

16.2 Data Protection Officer (EU/EEA/UK)

Email: dpo@flexduty.com

16.3 Exercising Your Rights

To exercise any privacy rights:

Email: privacy@flexduty.com

Subject: Privacy Rights Request

Include:

• Your name and email associated with your account

• Description of your request

• Specific rights you wish to exercise

• Any supporting documentation (if applicable)

16.4 Security Issues

To report security vulnerabilities:

Email: security@flexduty.com

16.5 Complaints

If you are not satisfied with our response to your privacy concerns:

EU/EEA/UK Users: Contact your local data protection authority

US Users: Contact your state Attorney General's office

Other: Contact your local privacy regulator

16.6 Response Time

We will acknowledge your inquiry within 2 business days and provide a substantive response within 30 days.

Last Updated: November 26, 2025

Effective Date: November 26, 2025

© 2025 FlexDuty, Inc. All rights reserved.